This privacy notice tells you how to expect us to handle your personal information.

• Contact Details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• What to do in the event of a complaint

Queensbridge Estates – Contact Details

You can call us directly on +0044 (0) 203 761 7435

Our office hours are 9am to 6pm, Monday to Friday, excluding UK Bank Holidays. Alternatively you can email info@queensbridgeestates.co.uk

We endeavour to reply to all queries within 48 working hours.

Information we collect

We collect names and contact details for the purposes of dealing directly with queries.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases detailed within the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protections rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

• Your right of access – you have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exceptions which means you may not receive all the information you ask for.
• Your right to rectification – you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – you have the right to ask us to delete your personal information.
• Your right to object to processing – you have the right to object to the processing of your personal data.
• Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – when we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request regarding any of your data rights as outlined above, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information for dealing with queries are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get Personal Information From

We collect personal information directly from you by means of a web form.

How Long we Keep Information

We keep your information on file for a maximum period of five years. After this time has elapsed, the data is deleted as per Queensbridge Estates’ policy, unless you have expressly stated otherwise.

How to Make a Complaint

If you have any concerns about our use of your personal data, you can make a complaint directly to us using the contact details at the top of this policy document.

If we are unable to rectify this complaint, you can also complain directly to the ICO. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

This document was last updated April 2025.